Credit Guide
You (on your own behalf, or, if acting as an agent for the borrower(s) or guarantor(s), on behalf of the borrower(s) and guarantor(s)), understand and agree to the following in connection with any loan application or enquiry to Funding.com.au:
Credit Provider:
Funding Pty Ltd ACN 607 035 861, Australian Credit Licence #483665 and/or its credit representative Funding.com.au Pty Ltd or its nominee are the credit provider.
Note: the credit provider may also act as credit assistance provider, so where applicable the correct term is to be used interchangeably.
Funding.com.au and any reference to Funding.com.au includes Funding.com.au Pty Ltd, Funding Pty Ltd, and their parent companies, subsidiaries, affiliates, successors, assignors, brokers, insurers, lenders, investors and agents, and this agreement extends to them to the extent applicable, subject always to the following: This is not for any business-related loans or finance. This credit guide only relates to any credit contracts under the National Consumer Credit Protection Act 2009 ("the Act").
This guide provides consumers who are potential customers with details of Funding.com.au's credit assistance or credit providing services. Funding.com.au recommends that its customers and potential customers read this document carefully and ensure they understand it. If you have any questions about this credit guide or would like to provide us with feedback, please contact us via the contact details provided at the end of this guide.
Where Funding.com.au only provides the lender's information, it is not providing credit assistance and therefore this guide is unlikely to apply.
About funding.com.au
Funding.com.au provides consumer and non-consumer lending products such as:
- Home loans
- Investment loans
- Mortgages
- Business loans
- Personal loans
Funding.com.au’s obligations (under the National Consumer Credit Protection Act 2009 (s120 & 123 & generally) include to not provide credit to a consumer that is unsuitable.
Funding.com.au will assess whether its credit contract is unsuitable for the consumer based on the information you provide and information we verify. For this reason, you should expect that we will ask you a lot of questions and seek a significant amount of information in relation to your circumstances and it is important that the responses and information you provide us are in no way false, incorrect or misleading (including by omission).
The credit contract will be unsuitable if it is likely you will be unable to comply with your financial obligations under the contract, or could only comply with substantial hardship; or the contract does not meet your requirements or objectives.
This is a legal obligation Funding.com.au has.
Obtaining a copy of suitability assessment
You can request a copy of the credit assessment within 7 years of obtaining credit from the credit provider or prior to obtaining credit. If your request is within 2 years of obtaining credit, we must provide the assessment within 7 working days. If your request is outside 2 years of obtaining credit, we must provide the assessment within 21 working days.
Internal Dispute resolution
If you have a dispute, Funding.com.au recommends you contact us first. Funding.com.au will endeavour to resolve the dispute within 7 days.
Should Funding.com.au not be able to resolve the dispute within 28 days, we will notify you in writing.
External Dispute Resolution
If you are still unhappy with Funding.com.au's decision or have an unresolved dispute, you can contact:
Australian Financial Complaints Authority ("AFCA") Scheme Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne VIC 3001
Funding.com.au’s fees and charges
The credit providers' fees are outlined in the quote or formal loan offer. The credit assistance providers are paid brokerage fees or commissions on the loans introduced. Depending on the loan, product or lender, this will either be paid by the lender or be payable by you, the consumer. You will be notified of any fees payable by you in the credit quote. These fees or commissions are typically between 1% and 3% of the loan amount.
You may obtain information from Funding.com.au regarding how fees and charges are payable and are worked out, a reasonable estimate of commissions likely to be received and how they are worked out on request.
Fees payable to, or by, third parties
Funding.com.au may pay fees to call centre companies, real estate agents, accountants, or lawyers and others for referring you to us. These referral fees are generally small amounts in accordance with usual business practice. These are not fees payable by you. On request, you can obtain a reasonable estimate of the amount of the fee(s) and how they are worked out. From time to time, Funding.com.au may also remunerate other parties through payments, rewards or benefits.
From time to time, Funding.com.au may also be paid referral fees, brokerage fees or commissions on the loans it introduces to other lenders. Depending on the loan, product or lender, this will either be paid at a fixed fee for a lead or fixed percentage (i.e. 1% of the credit amount) and paid to Funding.com.au in most cases by the lender. If any fees are payable by you, you will be notified of such fees payable in the credit quote.
Funding.com.au’s credit providers
Funding.com.au specialises in providing credit assistance for credit provided by non-bank lenders or it provides credit as credit provider (i.e. the actual lender). Most of Funding.com.au's business is conducted with Funding Pty Ltd or its credit representatives or associated groups.
Volume bonuses
Funding.com.au does not currently have any volume bonus arrangements.
Funding.com.au’s contact details
Funding Pty Ltd
C/- Ground Floor, Gateway Building,
50 Appel Street
Surfers Paradise QLD 4217
Email: legal@funding.com.au
By continuing to engage and / or deal with Funding.com.au, you are taken to have accepted the above terms.
